University Of Minnesota
Click for Information                 Order Line 651-454-0622 X200   Customer Service   651-454-0622 X101
Technology for Education

Customer Service

Unique Software Corporation Return Policy

 In order to return product, please contact a customer service representative (651-454-0622 X101 or 1-800-642-3669) for any specific questions and to request a Return Merchandise Authorization number (RMA#). All returned product must have an RMA# for it to be accepted. Please allow 10-12 business days from the package arrival date in our warehouse for your account to be credited.

Open Box

 An opened box product that is not defective is nonreturnable.

Unopened Sealed Box

 An unopened sealed box may be returned within 20 days of customer receipt with a 15% restocking fee unless otherwise limited by manufacturer policies and warranties. If the price of the product has decreased from the original purchase price, the lesser amount will be credited. Return shipping of the product is the responsibility of the customer. Original shipping charges are not refunded.

Defective Product

 Defective product may be returned within 20 days of customer receipt with no restocking fee. Defective products will be replaced at the customer's request according to Manufacturer policies and warranties End User is responsible for the return shipping of defective product within 20 days of customer receipt. A call tag will be issued via UPS to pick up the defective item. UPS will pick up the defective item at the address originally shipped to. All defective items are inspected upon arrival at our warehouse. If an item is found not to be defective, the customer will be appropriately billed for the return shipping and a 15% restocking fee. Original shipping charges are not refunded.

Lost Shipment Policy

 In-stock product shipments that have not been received after ten business days may be classified as lost. Please contact a USC customer service representative to issue a tracer in order to determine the status of the shipment. A tracer will take approximately three business days. If the product was originally a priority shipment item, a replacement may be shipped before confirmation of the original shipment is received. Replacement orders are subject to the appropriate billing if a lost shipment tracer is inconclusive. Replacement orders are not billed if a lost shipment tracer declares the package damaged or missing due to shipping

Order Cancellation Fees

 An order cancelled or refused by a customer after it has already been shipped to the customer is subject to a restocking charge if such charge is imposed on USC. Original shipping charges are not refunded.